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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Kimberly Martin

June 26, 2024

5  out of  5 rating by Kimberly Martin
"My nephew recommended this agency to me. My husband and I just relocated from NC to PA and Jay has been great!!! Everyone I spoke to has been kind as well."
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A Rusiana

May 25, 2024

5  out of  5 rating by A Rusiana
"Great people! Have been a client for many many years!"
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Carol Kornhauser

February 13, 2024

5  out of  5 rating by Carol Kornhauser
"My husband and I have had 2 car policies with Rick Milanak for many years - 15? 20? It has been so long that I cannot remember how long we've been with Rick! Recently we had a question about adding a son to our policy. I called, Rick answered the phone and we began a conversation that necessitated 2 more calls and 1 email from Rick to get the necessary answers we needed. This happened all within the course of a few hours. Our questions were answered in a professional, thoughtful and friendly manner. We highly recommend Rick Milanak and State Farm."
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Curtis Sumpter

February 5, 2024

5  out of  5 rating by Curtis Sumpter
"Great Agent"
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John Smith Jr

September 9, 2023

5  out of  5 rating by John Smith Jr
"Rick is a great agent always gives good advice"
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traci leed

August 10, 2023

5  out of  5 rating by traci leed
"Great service agents super friendly and easy to talk to!!"
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Kimberly Freysz

July 28, 2023

5  out of  5 rating by Kimberly Freysz
"I've been a client of Tick Milanak since I was 16, and I'm now 33. They have always taken great care of me."
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Macie Cummings

July 26, 2023

5  out of  5 rating by Macie Cummings
"Had an amazing experience with setting up my auto insurance thanks to Nelli! She was very personable and patient with this being my first time setting up insurance. I highly recommend this office!"
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Jose Pagan

January 14, 2023

5  out of  5 rating by Jose Pagan
"One of the friendliest insurance firms in Lancaster."
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Ann Miller

November 24, 2022

1  out of  5 rating by Ann Miller
"Nothing good to say no pros and too many cons ro list"
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Ivan Robles

August 27, 2022

5  out of  5 rating by Ivan Robles
"My experience with them are fantastic and I recommend this place with all professional crew's people's ."
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Ivy Rosas

June 24, 2022

5  out of  5 rating by Ivy Rosas
"Thank you Rick, Francis and Isabella you guys are the best I definitely would recommend State Farm to friends am family and anyone else who might need your services. Have a great day."
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Jurema Morales

February 28, 2022

5  out of  5 rating by Jurema Morales
"Love the customer service ! Frances is a blessing and very helpful!"
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Richard belgrod

February 6, 2022

5  out of  5 rating by Richard belgrod
"Great friendly knowledge staff"
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Jordan Machado

September 11, 2021

2  out of  5 rating by Jordan Machado
"My parents have been with Rick Milanak and his team since I was a child, I moved out at 18 and have had them myself for the past 6 years with the same staff since...yup, childhood. They are more than just an insurance company, they're family. I've never had to worry about a single thing. Obviously, I reccomend!!! Update 9/10/2021 Im sad to say, I've been very disappointed the past few months. I used to be treated like family but nowadays, I can't even get a call back from them especially when I have concerns about my policy. If I do get a call back, it's at 5:56pm when they close at 6pm rushing my conversation (call logs to prove). I think it's time to leave state farm or leave this agent 🤔"
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Lisa Leis-Cina

January 27, 2021

5  out of  5 rating by Lisa Leis-Cina
"Rick and his team are awesome, always professional and go above and beyond to help."
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Paul Hurdle

January 1, 2021

5  out of  5 rating by Paul Hurdle
"Rick and staff are professional and very supportive in any of my Insurance needs! I would recommend him to ANYONE!!"
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Martha Porras

September 29, 2020

5  out of  5 rating by Martha Porras
"Buena atención, personal muy calificado, correctas medidas de higiene. Te vas satisfecho y con toda la información que necesitas. Gracias."
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Niner Vega

September 6, 2020

5  out of  5 rating by Niner Vega
"Had an insurance claim at my home & mortgage company was giving me a hard time, Rick milanak was so helpful in dealing with them to make sure I got my work done on my property. He was calling & even getting on conference calls with them & myself. Great company & all the personell that work there are very helpful & respectful to your needs."
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August 28, 2020

5  out of  5 rating by E F
"I’ve been insured here for 8 years and never had any problems. Highly recommended. Jes"
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Susan Reddell

August 17, 2020

1  out of  5 rating by Susan Reddell
"Still not sure what happened. Something happened with an auto payment. They sent a bill which I thought was an error so ignored. I was cancelled without notice, didnt find out for months. He never tried to contact me to find out what was going on. ( my dad died I probably did miss something) seems if he wanted my business he would have checked in. I'm with Geico now, higher rated and cheaper."
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Ivette Perez

August 2, 2020

5  out of  5 rating by Ivette Perez
"This the best place for auto and home insurance, and the staff verry kind and generous. Also they got some one to speak Spanish."
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Yadira Rivera

May 19, 2020

5  out of  5 rating by Yadira Rivera
"Very happy with the excellent customer service provided by Rick! He is very professional, outgoing and answered all of my questions. You can tell he cares for his customers. 😊"
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Laura Esh

March 8, 2020

5  out of  5 rating by Laura Esh
"The staff is exceptional along with their service. Love State Farm!"
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Paige B

September 19, 2019

5  out of  5 rating by Paige B
"I have been with Rick Milanaks office for 5+ years, have had nothing but great customer service and constant support through purchasing auto and home owners insurance, best rates, solid advice, always there for suggestions and money saving discounts. Would recommend them to anyone!"