State Farm® Insurance Agent Rick Milanak
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Michelle Book
October 3, 2024
5
out of
5
rating by Michelle Book
"I contacted Rick to transfer a mother's policies to his office so that they could be managed by her son. Rick was really helpful and extremely welcoming. I know our customer is going to be well taken care of there at Rick's agency."
We responded:
"Thank you so much for your kind words, Michelle! It was a pleasure assisting with the transfer of your mother's policies. We're committed to providing excellent care and support, and we're delighted to hear that you feel confident in our services. Looking forward to continuing to serve you and your family!"
Kimberly Martin
June 26, 2024
5
out of
5
rating by Kimberly Martin
"My nephew recommended this agency to me. My husband and I just relocated from NC to PA and Jay has been great!!! Everyone I spoke to has been kind as well."
We responded:
"Thank you for choosing our agency, Kimberly! We're thrilled to hear that Jay and our team have provided you with great service during your relocation. Welcome to Pennsylvania!"
A Rusiana
May 25, 2024
5
out of
5
rating by A Rusiana
"Great people! Have been a client for many many years!"
We responded:
"Thank you for your loyalty and kind words! We appreciate your continued trust in us as your insurance agency."
Carol Kornhauser
February 13, 2024
5
out of
5
rating by Carol Kornhauser
"My husband and I have had 2 car policies with Rick Milanak for many years - 15? 20? It has been so long that I cannot remember how long we've been with Rick! Recently we had a question about adding a son to our policy. I called, Rick answered the phone and we began a conversation that necessitated 2 more calls and 1 email from Rick to get the necessary answers we needed. This happened all within the course of a few hours. Our questions were answered in a professional, thoughtful and friendly manner. We highly recommend Rick Milanak and State Farm."
We responded:
"Carol, thank you for your long-standing loyalty and for sharing your recent experience with us. We're thrilled to have been able to assist you promptly and effectively. We appreciate your recommendation and look forward to continuing to serve you for many more years to come."
Curtis Sumpter
February 5, 2024
5
out of
5
rating by Curtis Sumpter
"Great Agent"
We responded:
"Curtis, thank you so much for your kind words. This is such a wonderful compliment and I truly appreciate your review."
John Smith Jr
September 9, 2023
5
out of
5
rating by John Smith Jr
"Rick is a great agent always gives good advice"
We responded:
"Thank you for the wonderful review, John ! Your kind words recognizing our efforts to provide you with friendly, professional and thorough customer service make our day! We are honored to have earned your trust and we look forward to assisting you with any of your future insurance needs!"
traci leed
August 10, 2023
5
out of
5
rating by traci leed
"Great service agents super friendly and easy to talk to!!"
We responded:
"Thank you for the great review, Traci! It is always our pleasure to be able to assist you with any of your insurance needs and to provide you with the customer care that you deserve! We appreciate your kind words and feedback!"
Kimberly Freysz
July 28, 2023
5
out of
5
rating by Kimberly Freysz
"I've been a client of Tick Milanak since I was 16, and I'm now 33. They have always taken great care of me."
We responded:
"Thank you for taking the time to share your experience with our agency over the years, Kimberly! Your kind words make our day! We are honored to have earned your trust and loyalty! We look forward to the opportunity to assist you with any of your future insurance needs!"
Macie Cummings
July 26, 2023
5
out of
5
rating by Macie Cummings
"Had an amazing experience with setting up my auto insurance thanks to Nelli! She was very personable and patient with this being my first time setting up insurance. I highly recommend this office!"
We responded:
"Thank you for the wonderful review recognizing Nelli's efforts to provide you with the insurance you need at a value you deserve and great customer care, Macie! We strive to go the extra mile and truly appreciate your kind words recommending our services to others! We are so glad that that we could be there to assist you as a first-time insurance buyer! It is always our pleasure to be able to assist you with any of your insurance questions or needs!"
Jose Pagan
January 14, 2023
5
out of
5
rating by Jose Pagan
"One of the friendliest insurance firms in Lancaster."
Ann Miller
November 24, 2022
1
out of
5
rating by Ann Miller
"Nothing good to say no pros and too many cons ro list"
Ivan Robles
August 27, 2022
5
out of
5
rating by Ivan Robles
"My experience with them are fantastic and I recommend this place with all professional crew's people's ."
We responded:
"Thank you for taking the time to share your experience with our agency and for your kind words about our team, Ivan! It is always our pleasure to be able to assist you with any of your insurance questions or needs! Our team always goes the extra mile to provide you with the customer care that you deserve and we look forward to doing so for many years to come!"
Ivy Rosas
June 24, 2022
5
out of
5
rating by Ivy Rosas
"Thank you Rick, Francis and Isabella you guys are the best I definitely would recommend State Farm to friends am family and anyone else who might need your services. Have a great day."
We responded:
"Thank you for the great review recognizing our team and recommending or services to your friends and family, Ivy! We truly appreciate your kind words and feedback! We are honored to have earned your trust and we look forward to helping assist you with your insurance needs and bringing you peace of mind for many years to come!"
Jurema Morales
February 28, 2022
5
out of
5
rating by Jurema Morales
"Love the customer service ! Frances is a blessing and very helpful!"
We responded:
"Thank you for the wonderful 5 star review, Jurema! We all strive to provide you with friendly, professional and thorough customer care! Thank you for taking the time to share your feedback and kind words! It is always our pleasure to be able to assist you with any of your insurance questions or needs!"
Richard belgrod
February 6, 2022
5
out of
5
rating by Richard belgrod
"Great friendly knowledge staff"
We responded:
"Thank you for the wonderful review and for the kind words recognizing our teams efforts to provide you with the customer care that you deserve, Richard! It is always our pleasure to be able to assist you with any of your insurance questions or needs! We truly appreciate your feedback!"
Jordan Machado
September 11, 2021
2
out of
5
rating by Jordan Machado
"My parents have been with Rick Milanak and his team since I was a child, I moved out at 18 and have had them myself for the past 6 years with the same staff since...yup, childhood. They are more than just an insurance company, they're family. I've never had to worry about a single thing. Obviously, I reccomend!!! Update 9/10/2021 Im sad to say, I've been very disappointed the past few months. I used to be treated like family but nowadays, I can't even get a call back from them especially when I have concerns about my policy. If I do get a call back, it's at 5:56pm when they close at 6pm rushing my conversation (call logs to prove). I think it's time to leave state farm or leave this agent 🤔"
We responded:
"Thank you to both you and your family, Jordan! It is such an incredible feeling to have such amazing customers that become family over the years. -Rick"
Lisa Leis-Cina
January 27, 2021
5
out of
5
rating by Lisa Leis-Cina
"Rick and his team are awesome, always professional and go above and beyond to help."
We responded:
"Lisa, thank you for the excellent review and for being a loyal customer of our agency! We really look forward to continuing doing business with you!"
Paul Hurdle
January 1, 2021
5
out of
5
rating by Paul Hurdle
"Rick and staff are professional and very supportive in any of my Insurance needs! I would recommend him to ANYONE!!"
We responded:
"Paul, thank you so much for taking the time to share your experience with our office. We truly appreciate the support!"
Martha Porras
September 29, 2020
5
out of
5
rating by Martha Porras
"Buena atención, personal muy calificado, correctas medidas de higiene. Te vas satisfecho y con toda la información que necesitas. Gracias."
We responded:
"Gracias por contarnos tu experiencia con nuestra agencia. Nos esforzamos por brindarle un excelente servicio al cliente. Agradecemos su reconocimiento. Le agradecemos a usted y su negocio."
Niner Vega
September 6, 2020
5
out of
5
rating by Niner Vega
"Had an insurance claim at my home & mortgage company was giving me a hard time, Rick milanak was so helpful in dealing with them to make sure I got my work done on my property. He was calling & even getting on conference calls with them & myself. Great company & all the personell that work there are very helpful & respectful to your needs."
We responded:
"Thank you for taking the time to give us such a positive review. We are honored to have earned your business, Rafael, and glad to be there when you needed! We are always here to help you with any of your insurance questions and needs!"
Susan Reddell
August 17, 2020
1
out of
5
rating by Susan Reddell
"Still not sure what happened. Something happened with an auto payment. They sent a bill which I thought was an error so ignored. I was cancelled without notice, didnt find out for months. He never tried to contact me to find out what was going on. ( my dad died I probably did miss something) seems if he wanted my business he would have checked in. I'm with Geico now, higher rated and cheaper."
We responded:
"Susan, I am so sorry to hear about the passing of your father. Our records show that your policy was cancelled in October. My team had tried multiple times to reach you on the phone number that was provided and did not hear back. I wish you the best with your new provider, please let me know if there is ever anything that we can do for you. -Rick"
Ivette Perez
August 2, 2020
5
out of
5
rating by Ivette Perez
"This the best place for auto and home insurance, and the staff verry kind and generous. Also they got some one to speak Spanish."
We responded:
"Thank you so much for your kind words. We pride ourselves in educating our clients in all aspects of insurance, as we believe to the most important aspect of our job. We're honored to have earned your business."
Yadira Rivera
May 19, 2020
5
out of
5
rating by Yadira Rivera
"Very happy with the excellent customer service provided by Rick! He is very professional, outgoing and answered all of my questions. You can tell he cares for his customers. 😊"
We responded:
"Thank you for the kind review, Yadira!"
Laura Esh
March 8, 2020
5
out of
5
rating by Laura Esh
"The staff is exceptional along with their service. Love State Farm!"
We responded:
"Thanks Very Much Laura always great to hear from you!"
Paige B
September 19, 2019
5
out of
5
rating by Paige B
"I have been with Rick Milanaks office for 5+ years, have had nothing but great customer service and constant support through purchasing auto and home owners insurance, best rates, solid advice, always there for suggestions and money saving discounts. Would recommend them to anyone!"
We responded:
"Thanks Very Much Paige - we’ll always be here for you!"